We help Vancouver businesses with 15+ users get expert IT support and fast answers when they need them.
Our award-winning team responds quickly, solves problems, and keeps your business moving.
OPUS Consulting Group, a Managed Service Provider based in Canada, provides its services to you under the following Terms of Service (“TOS”). By using OPUS Consulting Group’s services, you agree to be bound by the terms outlined below. If you do not agree, please do not use our services.
Purpose of the TOS: These Terms of Service govern the use of OPUS Consulting Group’s services, including any associated software, documentation, and support (collectively referred to as the “Services”).
Agreement to TOS: By using our Services, you confirm your acceptance of and agreement to these Terms. If you do not agree to these Terms, you may not use our Services.
Description of Services: OPUS Consulting Group offers a variety of IT services, including but not limited to IT support, network management, software development, and data backup and recovery. The exact services provided to each client will be outlined in a separate written agreement.
Limitations of Services: While we strive to deliver reliable and high-performing services, we do not guarantee that the Services will be uninterrupted or error-free. OPUS Consulting Group is not liable for any loss or damages resulting from service interruptions or faults.
Payment Terms: Payment is required in advance unless otherwise agreed. Accepted payment methods include credit card, bank transfer, Interac e-Transfer, or cheque.
Fees: Monthly service fees and other charges will be specified in your service agreement. All applicable taxes (including GST/HST) will be added where required.
Refund Policy: Payments for Services are non-refundable unless expressly stated otherwise or as required by law.
Data Security: OPUS Consulting Group uses industry-standard safeguards, such as encryption, secure servers, and restricted access, to protect your data from unauthorized use or disclosure.
Confidentiality Agreement: Your data will not be shared with third parties without your written consent, unless legally required or necessary for service delivery under contract.
Service Level Guarantees: Expected service levels, including uptime and response times, will be detailed in a separate SLA or written agreement.
Reporting and Resolving Service Issues: Clients should report issues to OPUS Consulting Group’s support team through the designated contact method. We will make every reasonable effort to resolve service issues promptly.
Ownership of Intellectual Property: All intellectual property developed or supplied by OPUS Consulting Group remains the sole property of OPUS Consulting Group, unless otherwise agreed in writing.
Restrictions on Use: Clients may only use OPUS Consulting Group’s intellectual property for internal business purposes as outlined in the service agreement.
Conditions for Termination or Cancellation: OPUS Consulting Group reserves the right to suspend or terminate Services if you violate these Terms or any related agreements.
Procedures for Termination or Cancellation: If Services are terminated or canceled, you will be notified in writing. All outstanding fees will become immediately payable.
Limitations of Liability: To the maximum extent allowed by law, OPUS Consulting Group is not liable for indirect, incidental, or consequential damages arising from your use of the Services.
Indemnification: You agree to indemnify and hold harmless OPUS Consulting Group, its employees, directors, and agents from any claims, losses, or expenses resulting from your use of the Services or violation of these Terms.
Agreement to Resolve Disputes Through Arbitration or Mediation: If a dispute arises, both parties agree to first attempt to resolve the issue through mediation or arbitration before pursuing formal legal action.
Governing Law: These Terms shall be governed by and interpreted in accordance with the laws of the Province of British Columbia and the laws of Canada applicable therein.
Jurisdiction: Any legal actions relating to these Terms shall be subject to the exclusive jurisdiction of the courts of the Province of British Columbia.
Entire Agreement: These Terms constitute the full agreement between you and OPUS Consulting Group regarding the Services and supersede any prior communications or understandings.
Severability: If any provision is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
No Waiver: A failure to enforce any part of these Terms does not waive the right to enforce it later.
Force Majeure: OPUS Consulting Group will not be liable for delays or failures caused by events outside of its reasonable control, such as natural disasters, government restrictions, internet outages, or labor disputes.
Contact Information: If you have questions regarding these Terms, please contact us at sales@ocgl.net.
We help Vancouver businesses with 15+ users get expert IT support and fast answers when they need them.
Our award-winning team responds quickly, solves problems, and keeps your business moving.